Elevate Workplaces. Empower People. Deliver Strategic Impact.

We exist to elevate the modern workplace unlocking productivity, boosting engagement, and amplifying brand equity.
We transform everyday workplace interactions into strategic outcomes, helping your people feel better, work smarter, and connect deeper to your brand.

From front-of-house service to workplace advisory, every experience we deliver supports your performance goals and brand reputation.

Discover Our Why

Two Solutions. One Vision.

First Contact delivers two integrated solutions for workplace performance:

  • Workplace Experience Services: High-touch, self- delivered concierge, facilities, technology, and curated talent.
  • Advisory Services: Strategy-led consulting that maps the Experience Service Framework to your culture, people, and operations.
Together, they shape spaces where people thrive, brands come alive, and business outcomes improve.

We don’t just deliver services we create environments that perform.


Explore Our Solutions

The Experience Service Model (ESM)

The ESM is our platform for performance.

It integrates people, operations, and space into a single delivery model supported by advisory insight and embedded technology.

It enables high-quality service, operational efficiency, and measurable experience outcomes at scale.

Our workplace tech and recruitment solutions are embedded within the ESM, ensuring every layer of your environment is connected, curated, and strategically aligned to your brand.

Built for Organisations Who Value Experience

We partner with organisations who treat their workplace as a strategic asset:
  • Corporate occupiers across legal, finance, tech, and media.
  • Asset owners and landlords seeking premium tenant experiences.
  • Mid-market companies needing flexible service models.
  • Enterprise clients scaling across regions or globally.

Whether you're activating one site or transforming an entire portfolio, we deliver trust, continuity, and results.

See Our Clients

Values: Guiding the Way We Work

  • Loyal
  • Excellence
  • Accountable
  • Respectful
  • Collaborative


Our CLEAR Values: The Foundation of Excellence

At First Contact, our CLEAR values drive everything we do. They shape our culture, inspire our people, and guide how we deliver exceptional workplace solutions.

Click a Value point on the circle to know more.

Collaborative

  • Definition: We achieve more together, valuing teamwork and shared ideas.
  • Linked Traits:
    • Curiosity: Encourages open-mindedness and the exchange of ideas for collective success.
    • Individuality: Values each team member’s unique contribution while working as one.
  • Why: Collaboration flourishes when individuality is respected and curiosity fuels teamwork.

Loyal

  • Definition: We cultivate long-term relationships built on trust, integrity, and commitment.
  • Linked Traits:
    • Trust: Fosters strong, reliable relationships built on loyalty and integrity.
    • Purpose: Demonstrates dedication to team and organizational goals, reinforcing long-term success.
  • Why: Loyalty is rooted in trust and a shared sense of purpose, creating lasting bonds.

Excellence

  • Definition: We pursue the highest standards in everything we do, constantly striving for improvement.
  • Linked Traits:
    • Ambition: Strives for continuous improvement and achieving the highest standards.
    • Curiosity: Pursues innovation and seeks to learn and grow every day.
  • Why: Excellence is driven by ambition and curiosity, ensuring consistent innovation and quality.

Accountable

  • Definition: We take ownership of our actions and deliver on our commitments.
  • Linked Traits:
    • Purpose: Demonstrates a strong sense of responsibility and commitment to achieving meaningful goals.
    • Trust: Encourages reliability and confidence in delivering results.
  • Why: Accountability requires purpose-driven actions and trustworthiness to meet expectations.

Respectful

  • Definition: We treat everyone with dignity and foster a culture of inclusivity.
  • Linked Traits:
    • Individuality: Embraces diversity and values every team member’s unique perspective.
    • Trust: Builds a foundation of mutual respect and integrity in all interactions.
  • Why: Respectful behaviour thrives on trust and individuality, fostering inclusivity and dignity.

At First Contact, these values aren't just ideals—they're principles that guide how we work with our clients, candidates, and each other everyday.


People First. Always Performing.

Our values guide how we hire, lead, and serve:

  • Experience is Everything – We treat every interaction as a brand moment.
  • Precision & Accountability – We operate with clarity and discipline.
  • Progress Through Partnership – We solve alongside our clients.
  • Elevate the Everyday – We transform the ordinary into impactful experiences.

This value set is embedded into the Experience Service Model and into every team we deploy.

See Our Culture

Join the Experience Movement via FC Nexus

We’re building a global community of workplace professionals curators, operators, advisors, and strategists who care about people, performance, and brand.

Through FC Nexus, our dedicated talent and alumni hub, you gain access to:

  • Career opportunities across guest services, tech, advisory, and facilities.
  • Exclusive learning, mentoring, and thought leadership
  • Connection to our growing alumni network across Australia, Asia, and the U.S.

Whether you're just starting out or levelling up. Nexus is your gateway to the future of work.

Join FC Nexus View Open Roles